Archive for November, 2008

Everything I’ve learned about social computing, I’ve learned from the Beach Boys

In homage to an excellent post by Adam Christensen today, I choose to follow suit and proclaim that everything I’ve learned about social computing I’ve learned from the Beach Boys. Well, primarily, I’ve learned a great deal through networking with Beach Boys fans by administering an incredibly popular Beach Boys fan message board from the mid-90’s through 2006. 

Yes, I’m a message board geek.  I’m proud of that as a matter of fact.  I’m a Beach Boys geek too, and equally proud.  Their history, accomplishments, longevity and relevence hold mythical power over some in certain circles.  Their story is complex and riddled with drama and struggle.  They remain one of the most important pop bands ever assembled, their productions, recordings and writing of the highest standard – as best anyone could ever accomplish on a long-term basis - throughout their lifespan. 

It began with my joining a set of online boards and communities and falling in love with the community, all sharing the same passion for the band.  My favorite board – the most open one, and the one devoid of any ‘deleting’ or censorship – was being shut down by it’s admin for various reasons.  I jumped at the chance to grab his community and mission, re-brand it, and maintain a home for its followers.  So what did I learn that translated into value for my current role at IBM in creating, nurturing and promoting social efforts? 

(using Adam’s list below… see his post for how it may relate to your professional endeavours)… 

Go where the communities are already congregated on the topic.  Done, did that, saw the power, became a friendly voice, was attentive, active, etc. I joined a community and earned trust before striking out on my own.

Want value? Add value. Listen, learn, follow. Did that too.  I felt I knew the subject well. I studied the subject, kept on top of it, was genuinely interested in the information-sharing, speculation, theories.  I added anything and everything I could that was breaking news or information. This is related to good citizenship, even if online.  This is abpout being open to the opinions and discussions of others.

Closed loop Surface the best stuff, nurture the best conversations, lead by example. 

It’s a long-term commitment Ahh, the hard part…  This is an element that takes some getting used to.  It takes a great deal of effort to spend the time required to be a voice in any community, whether real or virtual.  Same goes for being a leader in any community, or an expert voice.  This is the message board / blogging deal breaker for most people and the reason why so many fail.  But where there is passion and curiosity, there is hope. 

It’s not just about blogging 2008 has found us moving further and further out of the message board / blog realm and into equally exciting spaces such as Facebook and Twitter.  These social efforts can all be woven together with time, passion and patience.

Avoid any place that sells “hard shell tacos” OK, this is only something I learned from Adam.  You will have to see his post to understand. Guess I need something that fits into the Beach Boys lessons-learned to match his thinking on a fun and inspirational finale to the post…

Avoid the 80’s and 90’s Beach Boy recordings  At least at first.  Just no need to go there right off the bat.  Stick to the period between 1964 – 1977, this is the golden era.  Hardcore fan favorites (outside of the stunning Pet Sounds) include the albums Summer Days and Summer Nights, Friends, Sunflower, and for a quirky blast of offbeat stuff, the album Love You. 

That’s all I’ve got.  I’m happy to talk Beach Boys anytime with any of you.  I encourage all of you thinking about how to enter the social web successfully to do what Adam and I did…  start in a community that shares the same passions as you.

iPhone now has podcasting

I’m pretty excited right now.  Not at the fact that I’m in the middle of an hour long iPhone / iTunes update, but that once it’s loaded up, I will now have the ability to download podcasts – both audio and video – to my iPhone.  With so many cool features coming at me week after week, I’m still in love with this little PDA that could.  I’ll let you know how it works.

ROI questions?

If you are riddled with repeated conversations about the value and possibilities that exist through participation on the social web, or if you get the occasional ‘what’s the ROI?’ query, this article may help you to enhance your current response.  So much of the progress delivered through these efforts remains unseen, but Barak Obama and team entered the space and took advantage brilliantly.  An impressive effort IMO.

A smarter planet

It’s an exciting time to be a part of the IBM Corporation.  Our new corporate strategy has been unveiled, and it has me quite impressed if I may be so bold.  One example is the ‘trillion connected objects’ (as the world is predicted to soon have) idea where the digital world can become more connected with the analog world – working together in ways that can help streamline efficiencies in so many places such as energy grids, traffic and congestion grids, healthcare systems, etc. 

A speech given by IBM Chairman Sam Palmisano yesterday sheds light on the overall concept.  I think it makes an inspiring read.

What are you working on?

Nice short video from IBM. 

So, what are you working on?  I’m working on getting conversations started and building extended relationships online…

Could you work without email?

IBM has a very interesting employee named Luis Suarez who has spent the better part of the last year attempting to eliminate work email from his daily routine.  How does he do it?  By leaning heavily on social platforms and their capabilities.  Why does he do it?  This YouTube video on ‘Thinking Outside the Inbox’ explains…

Living with integrity

I love this post from Wonderwebby, along with a great quote from Sacha Chua.  Read this!

Tactical Transparency

Just received my copy of the new Shel Holtz / John Havens book Tactical Transparency and wanted to encourage all of you to pick one up and give it a read.  My thoughts on the book (from the ‘praise’ section inside the jacket)…

Does your organization host an online platform for open collaborative conversation? Even if your answer is no, understand that there are a number of web destinations where your employees and stakeholders are likely engaged in discussions already, forming networks of relationships and representing your brand. Communications professionals are no longer in control of the message and your firewall is losing bricks. Understanding how to communicate in these new and very popular social spaces, and understanding how to represent your brand & values through transparent and meaningful actions have never been more important. In Tactical Transparency, John and Shel not only encourage but educate on how you, your employees, and all of your stakeholders can be true brand ambassadors in this new world.